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Support, help & feedback

Status: 🔨 To build (SDK-ready)

Scope​

An in-app help surface covering: searchable FAQ / docs link, a feedback form (feature requests + bug reports), and a direct-contact path (email or chat). Feedback from minor users must be handled with care — no third-party chat SDK that processes minors' data without COPPA compliance.

Open questions​

  • In-app chat (Intercom, Crisp) or email-only for v1? What are the COPPA implications of chat SDKs?
  • Should the feedback form distinguish between admin-submitted and child-submitted feedback?
  • Is a community forum (Discord, Circle) in scope, or is in-app the only channel?
  • How are support requests involving a minor's account data handled securely?